A recent chat with Ethan Marcotte and Scott Jehl about how they’re handling switching between desktop and mobile views led to an epiphany about mobile web and our comfort with it.
We all agreed that when a mobile web site is well-designed and contains all of the functionality needed, the need to switch to the desktop site goes away.
However, as users of sites, we don’t like it when the link to the desktop version isn’t present. Providing a link to switch to the desktop view is a safety blanket for both developers and users.
As users, we don’t want to see others remove the link to switch to the desktop site because we don’t yet trust people to create mobile web experiences that contain everything we need.
As a developers, mobile is still new enough that we’re not 100% confident that we’ve thought of everything. In some cases, we know that there are aspects of a site that could not be converted to mobile for some insurmountable reason.
The existence of desktop toggle is good test for when our industry has really nailed mobile. When we collectively feel the toggles are unnecessary in most cases, then we’ll know that we as web practitioners have raised the collective knowledge and skill set sufficiently.
We’ll know the mobile web is ready when links to the desktop version disappear.
The most common objection to my article on why a cheaper iPhone will be a big deal is that Apple competes on premium brand and won’t cannibalize sales of its high end product.
I was surprised people contested the idea that Apple is going to sell a cheaper iPhone. But then I realized that not everyone follows mobile as closely as I do and probably missed the news:
Apple said they were going to release a cheaper iPhone.
Apple COO Tim Cook, CFO Peter Oppenheimer and VP of Internet Services Eddy Cue recently met with Bernstein Research analyst Toni Sacconaghi who published an note to advise his financial clients1. Here is the key paragraph from Fortune’s summary of Sacconaghi’s note:
The analyst says Cook “appeared to reaffirm the notion that Apple is likely to develop lower priced offerings” to expand the market for the iPhone. Cook said the company is planning “clever things” to address the prepaid market, and that Apple did not want its products to be “just for the rich,” and that the company is “not ceding any market.”
What is there to debate?
You may think that they are going to cannibalize their high end sales or that they will damage their brand. I may think they proved they are willing to undercut their own products with the iPod Mini and Nano so they can do it again.
But regardless of who is right, it seems pointless to debate whether or not they are going to release a cheaper iPhone. It’s coming regardless.
Cheaper Doesn’t Mean Cheap
I think a lot of people are getting hung up on the word cheaper and hearing the negative connotation of cheap. I wonder if people would have had as strong of a reaction if I had used “less expensive” instead of cheaper.
No one looks at the quality of the iPod Nano and thinks “cheap,” but it is undeniably cheaper than the classic iPod or the iPod Touch. Expect the same from a “cheaper” iPhone—it will look and feel great, but cost less.
So why use “cheaper” instead of “less expensive?” Brevity.
1 I doubt a financial advisor could lie about meeting with Apple management. That would likely cause them some SEC grief. But if you want corroborating sources, check out the New York Times, Bloomberg, and Wall Street Journal. Everyone is hearing a cheaper iPhone is in the works. It is the details of the phone (e.g., size) that no one knows.
The Washington Post is asking if new messaging apps are going to disrupt the carriers’ SMS cash cow. I’ve read articles like this in the past, but two seemingly unrelated news items from yesterday and today make me wonder if we’re finally seeing the first signs of this disruption.
First, Boy Genius Report had an exclusive that BlackBerry Messenger will launch on Android and iOS.
For those unfamiliar with BlackBerry Messenger, it is texting like service that allows you to send instant messages to any other BlackBerry for free—bypassing SMS charges.
BlackBerry Messenger is one of RIM’s greatest assets and is the reason why BlackBerry phones remain popular among youth in Latin America and the Middle East.
Second, Facebook acquired Beluga, a group messaging service. This was both a talent and technology acquisition indicating that Facebook has designs on some sort of mobile messaging solution.
When Facebook Messages was announced, everyone talked about it as a Gmail killer, but my first thought was it could take on SMS eventually. Facebook Messages are intended to be short messages without subject lines and the formality of email. Sound familiar?
More importantly, Facebook is the number one app on nearly every mobile platform which means it has an installed base that likely the nearest competitor to the pervasive presence of Facebook. When you consider that people normally text those they know best and Facebook has the largest social graph in the world, it seems like a natural fit.
Sooner or later someone is going to take on SMS with an alternative service. SMS is just too lucrative and addictive for other companies to stay away.
I wonder if this Blackberry and Facebook news is the first hint of that players lining up their pieces to make a run at replacing SMS.
Yesterday, Apple declared that 2011 is the Year of iPad 2. Calling 2011 the year of anything other than transformation in the Middle East is crazy.
But if we’re going to limit ourselves to Apple products, I think it is more likely to be the Year of the Cheaper iPhone than the iPad 2.
Before the first rumors of a cheaper iPhone surfaced, I’d been talking to friends about demographic and sales information that indicated to me that the tech press was too focused on high-end devices and missing the lower end of the market.
Because of this, I’m bullish on the impact of a cheaper iPhone and what it would mean for Apple’s smartphone market share. Let me explain why.
The Real Reason Why Android is Successful: It’s Good Enough and Cheaper
It seems like I’ve spent most of my life rooting for companies who made products that were superior in design, but lost to products that were good enough and cheaper.
I was flabbergasted that people would buy inferior products that promised headaches instead of joy. I thought people just didn’t understand how these inferior products were going to cost them much more in the long run with the thousand cuts of poor user experience and design.
At some point I realized that I wasn’t giving people enough credit. They knew that Tivo was a better product, but the DVR that the cable company gave them for free was good enough and cheaper. The same has long been true of Windows machines.
The problem for a lot of Apple fans is that they still can’t understand why someone would chose the obviously inferior product. M.G. Siegler of TechCrunch wrote an article entitled, “Is Android Surging Only Because Apple Is Letting It?” His thesis was that Android was only winning because the iPhone wasn’t available on Verizon. In the article, he wrote:
Now, don’t get me wrong, almost all Android phones are a million times better than the phones we had just a few years ago before the iPhone burst onto the scene. And if the iPhone didn’t exist, there is no question that I would use an Android phone and would probably be very happy with it. But the iPhone does exist. And I simply can’t bring myself to use an Android phone when I know a superior device is out there. That’s my only requirement for me to use a product: it has to be the best.
Most people don’t require their phones to be best. They simply want something that’s good enough to get email, text message, and browse the web. Oh and cheaper is better.
BTW, the predictions of big lines to buy the Verizon iPhone hasn’t panned out and sales have thus far been “disappointing.” So much for the theory that carrier exclusivity is why Android passed iPhone in market share.
But Isn’t Android the Same Price as the iPhone?
A common misconception about the smartphone market is that Android phones and iPhones are essentially the same price. Both the Samsung Fascinate (Galaxy S) and the iPhone 4 cost $199 with a two-year contract.
But the Android phones don’t stay at their launch price point. Verizon had a large television campaign last fall that offered a buy one get one free offer for the Fascinate. Verizon’s site currently lists 13 different Android models for under $100.
That’s why the average selling price (ASP) is so important. On average, the iPhone costs twice as much as its nearest rival:
Q2 2007 to Q2 2010 Average Selling Price. Source: Asymco
The lower ASP for Android devices is what allows carriers and retailers to offer steep discounts on these devices. And cheaper phones are important because there is a lot of growth at the lower ends of the market.
Have you heard of the Samsung Freeform?
No? I hadn’t either until I noticed it was the number three phone in terms of impressions in Millennial Media’s March 2010 mobile mix report.
Millennial Media’s report tracks the number of ad impressions delivered to a given phone. As you might expect, the top phone is the iPhone and the top ten list contains a mix of Android, Blackberry and iOS devices.
But amongst those well-known devices is the Samsung Freeform. The Freeform was still the number six phone in the report as late as December of last year.
The inclusion of the Samsung Freeform on this list stood out like a sore thumb. I had to know more about this phone.
It turns out that the Samsung Freeform is one of those feature phones that start to edge into smartphone-like capabilities. It has a keyboard for texting and a reasonably capable browser.
The phone is only available through MetroPCS. Right now, you can get it for $49 unsubsidized.
But more importantly, you can get unlimited voice, text and web on the Samsung Freeform for only $40 per month.
Growth at the Low End of Smartphone Market
Around the same time I learned about the Freeform, a Comscore survey in Europe found that “smartphones are generally seen as luxury devices that come with big price tags and high monthly tariffs, yet the largest segment of the market and the one demonstrating greatest momentum is actually the low to mid tier.”
I haven’t found a similar study of growth rates in the United States, but I have found other evidence that seems to support the theory that significant growth in smartphone market is happening at the low price points.
U.S. Minorities Lead Caucasians in Mobile
Over the last year, there have been numerous studies showing that minority adoption and usage of mobile is outpacing caucasians:
Pew Internet Research found that African-Americans and Latinos use more mobile data applications. Nielsen found that a higher percentage of minorities both own smartphones and recently acquired smartphones.
It probably goes without saying, but census data shows that minority populations still have lower household incomes than caucasians. Obviously, lower prices will be an important feature for people with less discretionary income.
Android Growth Due to Lower Prices
As I stated above, I believe Android’s skyrocketing growth can be attributed to being good enough and cheaper. The last comparison of income levels for Android and iPhone owners is from Q1 2010. At the time, 36% of Android owners had household incomes of less than $50,000 versus only 22% of iPhone owners. I suspect the difference is more exaggerated now.
Therefore, Android’s success is further proof that growth is happening at the lower end of price spectrum.
The Rational for the Cheaper iPhone in a Single Chart
A couple of weeks ago, I came across a pie chart from Comscore that clearly explains why Apple was rumored to be making a cheaper iPhone:
If you read the Comscore blog post that this chart comes from, you won’t find anything about the cheaper iPhone. The post focuses on how valuable iPhone subscribers will be to Verizon compared to other smartphone owners because iPhone owners have higher household incomes.
According to Comscore, 81% of iPhone owners have household incomes greater than the U.S. median household income ($44,389).
TNS Global found similar results in a survey noting that “iPhone users are also younger, but the most highly educated, employed as a manager or professional and earning more than $100K per year.”
Does Apple care about the low end of the market?
When I tweeted about the above chart, I got a lot of feedback from people who were confused about what I thought the chart meant. My friend Jonathan Stark jokingly asked if BMW was going to announce a car for under $10k? The implication being that Apple stakes out the high end and doesn’t care about the low end of the market.
I have always thought that Apple cared about market share, but that it wasn’t the top goal for Apple. Apple seems to value:
- Building the best product they can
- Selling products with a high profit margin
- Gaining market share
In that order. They won’t compromise their design ideals, brand or margins to chase the low end.
But if they can create an cheaper iPhone that lives up to Apple’s brand promise and sustains their margins, I see no reason why they wouldn’t pursue the low end of the market given the growth opportunities there.
Until recently when people brought up the idea of Apple pursuing an iPod Nano and iPod Shuffle like approach to the smartphone market, I didn’t think Apple could do it. It didn’t seem like there was enough room to differentiate the iPod Touch from a low end iPhone.
I also had my doubts they could build a product at the low price point without compromising. They can’t decrease the screen size like they did for the iPod Nano or remove it entirely like they did for the iPod Shuffle.
However, I now believe there is a lot of room for Apple to explore the low end market. There are a lot of premium features on the iPhone 4, like the retina display, that could be removed on a low end phone without compromising the quality of the design.
But no matter what I think, we should listen to what Apple COO Tim Cook said about the low end market. Cook recently told an analyst that “Apple did not want its products to be ‘just for the rich,’ and that the company is ‘not ceding any market.'”
Will a Cheaper iPhone Make a Difference? The Biggest Cost of a Phone is the Carrier Subscription
When rumors of the cheaper iPhone first surfaced, many people commented on the fact that reducing the cost of the phone won’t help Apple unless they do something to reduce the monthly subscription cost. I disagree.
The success of Android indicates that even if the monthly costs are the same, that many people will chose the slightly less expensive phone. While consumers in carrier subsidized markets never see the full average selling price of phones, it does seem to make an impact in market share.
Second, if Apple is able create an iPhone that is relatively inexpensive without a carrier subsidy, then people can choose to buy it without a contract or go prepaid. In fact, a cheaper iPhone may be the best way to force lower prices by increasing competition between carriers.
There are nuggets that hint at this strategy in quotes from the recent analyst briefing:
A cheaper iPhone available without a contract and with a soft SIM allowing people to switch networks would force carriers to compete on price. If Apple also expands into the prepaid market and signs up lower priced carriers like MetroPCS and Virgin Mobile, the impact on carriers could be as large as the impact of the original iPhone.
But even if they cannot lower the carrier costs, making a cheaper iPhone is the only thing they have full control over if they want to expand the iPhone and reach people with lower household incomes.
A Cheaper iPhone Will Be a Smash Hit
Those who have followed me on twitter or seen me speak at conferences knows that despite the fact I love Apple products, I haven’t been bullish on its prospects of Apple dominating mobile market share. The main reason for my pessimism had been based on other platforms being good enough and cheaper.
Horace Dediu of Asymco recently wrote that he still holds “that 20% smartphone share is possible for the iPhone.” This was my best guess for where Apple would end up as well.
The news that Apple will be releasing a cheaper iPhone changes my view substantially. If Apple is aggressive about the low end of the market, and it sounds like they may be, then the limitation on their market share will likely be their ability to keep up with demand. My off-the-cuff guess is a cheaper iPhone puts Apple at 30 to 40% of the market when the dust settles.
But we don’t need to look that far into the future to know that a cheaper iPhone is going to be a big hit. It is going to be huge this year.